Non Condition Returns
We offer a 7-day return policy. You have 7 days to return an item from the date that you received it. The date is confirmed as per the shipping tracking record. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. If it is plastic sealed when you get it, it should remain plastic sealed. Some certain types of goods cannot be returned, please pay attention to the product description page.
You will be responsible for paying the shipping costs for returning your item. Shipping costs we send the product to you are non-refundable (write us in advance how much it is). Custom duties when it comes back to China is non-refundable (we will provide you the receipt). If 7-day have gone by since you received your order, unfortunately, we can’t offer you a refund or exchange.
Warranty Reason Returns
If the product doesn't work properly during the warranty coverage period and is confirmed to be defective, the item could be returned for repair and MrHiFi will afford half freight to ship it back. MrHiFi also will afford the freight to send it back to you after repair.
Wrong Item Reason Returns
Please contact us the very first time if you get the wrong item and do not use the product. Keep the package as original as it is and we will afford all the freight charges and duties back. We will send you the correct order immediately after we receive the returning order.
We may refund you for the following reasons:
- Returned items due to the policy of returns once we get it.
- Order cancellation
- Other reasons.
If you paid by credit card, It will arrive at you within 7 working days usually. The time will depend on the bank. If you pay by Paypal, It will arrive at you within a few hours. If you didn't get the refund during the above lead-time, write us for support.
The refunded amount may be slightly different from your original national currency payment due to currency exchange rates varying, MrHiFi is not responsible for the difference.
There may be a transaction fee deducted by your bank when an order is canceled or refunded fully or partially, MrHiFi is not responsible for this if your bank charges you any additional fee.
We only replace items if they are defective or damaged.
If the item is marked as a gift when purchased and shipped directly to you, it can't be exchanged, refunded or warranty covered.
How long is the warranty period?
MrHiFi warrants to the original purchaser that the Product(s) shall be free of any defect in material or workmanship for a period of one year for labor and one year for parts from the date of the original order.
Should the product(s) supplied by MrHiFi prove defective because of improper workmanship or material as reasonably determined by us, MrHiFi agrees, at its option, to either repair or replace the product free of charge, excluding any shipping or handling charges.
This warranty extends only to personal use. It does not extend to any product that has been used for commercial use, rental use, or use that is not intended. There are no warranties other than expressly set forth herein.
THE WARRANTY DOES NOT APPLY TO THE FOLLOWING
- Damage due to user negligence, accidents, disassembly, water-log, misuse, abuse, alterations, or vandalism.
- Improper or inadequate maintenance.
- Failure to perform required preventive maintenance
- Use did not follow the ‘user guide’ or any additional safety, use, or warnings included in the product materials.
- Unauthorized modification or commercial use.
- Damage in return transit.
- Unsupervised use by children under 18 years of age.
- Accidents, abuse, misuse, improper installation, problems with electrical power, acts of third parties.
- Products that are altered or repaired by anyone not authorized by MrHiFi.
- Usage does not follow instructions accompanying the product(s)
- Weather conditions, lightning, fire, water, or any acts of nature.
Furthermore, MrHiFi is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product.
Disclaimer of Warranties
Except as set forth herein, MrHiFi disclaims any and all warranties and representations other than those explicitly specified in this contract; any warranties, if separately provided in writing, are extended only to the Buyer whose name is shown on the invoice/contract. Warranties do not cover products damaged by external causes, including accident, abuse, misuse, improper installation, problems with electrical power, acts of third parties, products that are altered or repaired by anyone not authorized by MrHiFi, usage not following instructions accompanying the product(s), or failure to perform required preventive maintenance, including but not limited to backups, problems caused by use of software, parts, and components not supplied by MrHiFi, weather conditions, lightning, fire, water, or any acts of nature; MrHiFi shall not be obligated to provide any warranty service or obligations unless the customer has paid its invoices in full under this or any other MrHiFi invoice. MrHiFi shall have the sole discretion in determining whether the Product is covered under the warranty for labor and/or warranty for parts.
This contract shall be governed and construed per the laws of the People's Republic of China. Buyer agrees that competent courts in the People's Republic of China shall have exclusive jurisdiction over any legal action concerning this contract. In the event of any dispute related to this contract, the prevailing party shall be entitled to reasonable attorneys' fees and costs.
Last updated: 2021/07/18